Beagle Watch Smart App

Beagle Watch Smart App User Manual

Click here to download the Beagle Watch Smarp App user manual

Introducing the Beagle Watch Smart App

The Beagle Watch Smart App is a mobile application that allows you to manage your home alarm system from the palm of your hand, while located anywhere with data connectivity. The application is free to download and connects you directly to our team here at Beagle Watch and allows us to instantly inform you of any activity on your monitored premises.

Our smart app allows you to safely and securely manage different aspects of your customer profile such as, key holder details, holiday instructions and special client notes. Our application also allows you to safely and easily test your alarm system to always ensure it is in working order and includes a panic button feature which is linked directly between your alarm system at home and our Control Centre.

How to download the Beagle Watch Smart App to your mobile device

The Beagle Watch Smart Application allows you to turn your smart mobile device into your very own personal management system for your monitored alarm at home or work.


Downloading the App via SMS invitation

Step 1 - Step 1An invitation to download the application will be sent vis SMS and will include a link to download the application software. Please click on the link.


Step 2 - Click download.


Step 3 - Open the Download Manager on your mobile device and select the Beagle Watch Smart App APK file to open the Install process.



Step 4 - Click "INSTALL" to download the app to your smart device.


Downloading the App via an application store

Step 1 - Open the application store on your mobile device.


Step 2 - Search for "Beagle Watch Smart App"


Step 3 - Click "ADD/DOWNLOAD" to star the download

SPECIAL NOTE: Once the application has been downloaded to your mobile device, you will need to register yourself as a user and will need to link your monitored site to your new Beagle Watch Smart App profile.

HOW TO REGISTER AS A USER ON THE BEAGLE WATCH SMART APP

Step 1In order to link the application to your customer profile at Beagle Watch, you will be required to REGISTER as a new user. Please follow the simple steps below to make the registration process as smooth as possible. Please contact us on 011 678 1972 if you require assistance.

Step 1 - Open the app and select Login/Register

Step 2 - select Register

Step 3 - Enter your details accordingly:
Step 2Mobile number:
Select Country: +27 South Africa
Mobile Number: Enter your mobile number linked to your Beagle Watch customer account.
Login credentials: Enter your e-mail address linked to your Beagle Watch Account.
Password: Enter your own unique password. Password must be a minimum of 6 characters
Confirm Password: Enter the same password a second time to confirm
Personal Details:
Your Title.
First Name: Your first name.
Name & Surname: Your name & surname.
Then select 'NEXT'

Step 4 - Step 5Verification OTP (one time pin):


As part of the registration process, an OTP number will be sent to your phone via SMS. Enter the six-digit number and click on 'Next'. If the correct six digits were entered, the registration process will proceed to the last step namely 'Site Activation'

Congratulations, you are now a registered user on the Beagle Watch Smart App. Your next and final step in the setup process will be to register your site. For more info, please see our site registration instructions below.

What is SITE ACTIVATION?

In simple terms, this is the final step to link your alarm system to your newly created Beagle Watch Smart App profile. In doing this, you will be able to manage certain aspects of your alarm system and client profile all from the palm of your hand.


HOW TO REGISTER & ACTIVATE YOUR SITE ON THE BEAGLE WATCH SMART APP

Step 1The last step in completing the registration process is to link your alarm system to your newly created Beagle Watch Smart App profile. Please follow the simple steps below to register your site.

PLEASE NOTE: ONLY THE MAIN PRIMARY CONTACT ON YOUR BEAGLE WATCH PROFILE WILL BE ABLE TO REGISTER THE SITE.

Step 1 - On completion of the registration process and successful submission of the OTP, a screen pop-up will appear to select your site as shown.

Step 2 - Once you have selected your chosen site, a contacts page will be opened. Please select add contact, select phone contact or key holder and proceed to input the requested fields as shown.

First Name:
Surname:
Country:
Step 2Mobile Number:
Relationship:
Subscription:
Once complete, click "Submit" on the top right corner.





Step 3 - Authentication will be required which will prompt you to use your Login password as shown.




Step 4 - Once your password has been entered, a pop-up will appear to enter a 6-digit OTP which we will send to the cellphone number which you have registered with. Please enter the 6-digit OTP and click "Submit"


Step 4Step 5Step 5 - After the successful submission of the 6-digit OTP, a message will appear showing, "Contact added successfully".

Special Note: If you mistakenly close the site selection screen, do not stress, you will be able to find the SITE selection tool using the drop-down menu located top left of the Beagle Watch Smart App home screen. Once located, choose your SITE and follow the process above from Step 2.

Special Note: ONCE YOUR SITE HAS BEEN ACTIVATED, YOU WILL THEN BE ABLE TO INVITE FAMILY MEMBERS AND ACTIVE KEY HOLDERS TO DOWNLOAD THE APP AND REGISTER AS A USER ON YOUR SITE. PLEASE SEE 'ADDING USERS' MANUAL PAGE FOR MORE INFORMATION ON THIS TOPIC

Special Note: - CANCELLING ALARMS VIA THE SMART APP
TO CANCEL A FALSE ALARM USING THE BEAGLE WATCH SMART APP, YOU WILL BE REQUESTED TO INPUT YOUR PASSWORD. PLEASE NOTE, THIS IS NOT YOUR SECRET PASSWORD WITH BEAGLE WATCH BUT RATHER THE PASSWORD USED WHEN REGISTERING AS A USER ON THE APP.

Congratulations, you are now a registered user on the Beagle Watch Smart App with an active site. If you need any assistance or help with your app, please contact us on 011 678 1972


HOW TO ADD A NEW USER OR KEYHOLDER TO YOUR EXISTING SITE

Step 1In order to give access and permission rights to an additional user on your Smart App profile, you will need to invite the person using the Application itself. Please see information below on how to add an additional user (keyholder or contact) to your exisitng site

SITE CONTACTS - Using the drop down menu (located top left of user screen) Select Sites, Site Contacts, Adding a Keyholder or Contact. This is when you want to add a keyholder or contact to your site. NB: You must invite the keyholder/contact.

A site verification code will then be sent to the keyholder and/or contact. Then only must the keyholder or contact register the Smart App and enter the site code when requested to do so. Select this feature to add Key Holder, Contact or other as per the illustrations.

Step 1Step 1 - Once you have selected 'Site Contacts' you will be asked to select the site which the new contact will be added to. Please select the corect site and proceed.

Step 2 - Once you have selected your chosen site, a contacts page will be opened. Please select add contact, select phone contact or key holder and proceed to input the requested fields as shown:

Step 2First Name:
First Name:
Surname:
Country:
Mobile Number:
Relationship:
Subscription:
Once complete, click "Submit" on the top right corner.





Step 3 - Step 4Authentication will be required which will prompt you to use your Login password as shown:




Step 4 - Step 5Once your password has been entered, a pop up will appear to enter a 6-digit OTP which we will send to the cell phone number which you have registered with. Please enter the 6-digit OTP and click 'Submit'


Step 5 - After the successful submission of the 6-digit OTP, a message will appear showing, 'Contact added successfully'.

Special Note: Difference between Keyholder and Contact
Keyholders are primary users on your Beagle Watch Armed Response profile – direct family or persons living on your property.
Contacts are additional persons who can be added to your profile without full rights and access to your Beagle Watch account, these are usually neighbours and close friends who can be contacted when the primary key holders are unavailable or away.

Plesase Note: ONCE YOU HAVE INVITED THE ADDITIONAL USER TO YOUR SITE VIA YOUR PROFILE, THE USER WILL BE REQUIRED TO ACTIVATE THE SITE ON THEIR PROFILE. TO DO THIS, PLEASE SELECT SITES USING THE DROP DOWN MENU. ONCE THERE, PLEASE NAVIGATE TO PENDING SITES WHERE THE USER WILL FIND YOUR SITE. PLEASE ADVISE THE USER TO SWIPE THE PENDING SITE TO THE LEFT, IN DOING SO, A SMALL LOCK ICON WILL APPEAR. PLEASE CLICK ON THE LOCK ICON WHICH WILL THEN SEND THE USER A OTP. THE USER WILL ENTER THE OTP & CLICK SUBMIT. THIS WILL ACTIVATE YOUR SITE ON THEIR PROFILE. FOR MORE INFO, PLEASE SEE OUR SINGLE PAGE MANUAL ON ADDITIONAL USER SITE ACTIVATION.